Position Overview

We are seeking a skilled Business System Analyst (BSA) with expertise in GuideWire Policy Center to join our dynamic project team. This role is integral to the successful planning and execution of projects—from ideation to delivery. The ideal candidate thrives in Agile environments, consistently removes roadblocks, simplifies workflows, and delivers value-focused solutions that exceed stakeholder expectations.

Key Responsibilities

• Collaborate with stakeholders on project planning, prioritization, and design phases.

• Translate business problems into actionable technical requirements.

• Define, document, and manage project and sprint scope in alignment with business goals.

• Gather and document business and functional requirements, especially within IT and Digital projects.

• Facilitate working sessions, sprint reviews, and stakeholder updates across all organizational levels.

• Optimize sprint plans and delivery timelines, constantly reviewing for efficiency.

• Partner with cross-functional teams to ensure deliverables meet quality and value expectations.

• Identify and mitigate project risks or blockers in a proactive manner.

• Provide strategic input on process and project improvements to increase delivery success.

Qualifications & Experience

• 5+ years of BSA experience within Agile/Scrum teams.

• Guidewire Policy Center Cloud Certification – required.

• Scrum Master experience – strong asset.

• Conversion project experience – preferred.

• 3+ years working in personal insurance domains.

• CIP designation – preferred, or strong domain knowledge in insurance.

Skills & Competencies

• Strong business and customer focus with excellent stakeholder management.

• Analytical, results-oriented mindset with a focus on business outcomes and benefits.

• Outstanding critical thinking and problem-solving skills.

• Superior communication skills, both written and verbal.

• Highly organized and detail-oriented, with strong time and project management capabilities.

• Process-driven with a structured approach to documentation and project artifacts.

• Self-starter with a collaborative spirit; proven team-player and effective team-builder.

Role Overview

Seeking a dedicated and skilled Desktop Support Resource to join our team at the customer location (Markham, Canada). This role is essential in assisting our customers following the deployment of Windows 11, ensuring a smooth transition and addressing any technical issues that may arise.

Key Responsibilities

• Customer Support: Provide first-level support to customers experiencing issues post-Windows 11 deployment.

• Troubleshooting: Diagnose and resolve hardware and software problems related to desktop systems and applications.

• Installation and Configuration: Assist in the installation, configuration, and maintenance of Windows 11 operating systems on customer devices.

• Documentation: Maintain detailed records of customer interactions, solutions provided, and technical issues encountered.

• Training: Conduct training sessions for customers to familiarise them with Windows 11 features and functionalities.

• Communication: Collaborate with other IT professionals and departments to ensure cohesive support and problem resolution.

• Updates and Upgrades: Manage and execute updates and upgrades to Windows 11 systems as necessary.

• Feedback Collection: Gather customer feedback to improve support services and identify areas for enhancement.

Qualifications

• Education: A degree in Information Technology, Computer Science, or a related field.

• Experience: 7+ years of experience in desktop support and familiarity with Windows operating systems, particularly Windows 11.

• Technical Skills: Strong knowledge of hardware and software troubleshooting, installation, and configuration.

• Communication Skills: Excellent verbal and written communication skills.

• Customer Service: Ability to provide exceptional customer service and support.

• Problem-Solving: Analytical thinking and problem-solving abilities.

• Team Collaboration: Ability to work effectively in a team-oriented environment.