Program Manager (Senior) - (15+ years)-JP00002660/JP00002662

Job Title: Program/Project Manager – IT Infrastructure(15+ years)

Location: Markham, ON

Job Type: Contract

Work Mode: Hybrid (3 days onsite)

Eligibility: Canadian Citizen/PR/Valid Work Permit. Candidates must reside in Canada.

Job Description

As a Program/Project Manager – IT Infrastructure, you will play a pivotal role in driving the success of infrastructure and data center projects. You will lead complex, large-budget projects involving IT services, infrastructure, and process redesigns while ensuring alignment with business goals. This position demands exceptional leadership, analytical, and communication skills to coordinate cross-functional teams and stakeholders effectively.

Top Skills Required

1. Outstanding Program Management
2. Strong Communication Skills
3. Exceptional Stakeholder Management

Responsibilities

Program & Project Management

• Develop integrated project plans, including scope, timelines, budgets, and resource allocation.
• Oversee end-to-end delivery of infrastructure projects with a focus on cost, quality, and timelines.

Team Leadership

• Lead project teams, including internal and external partners, ensuring alignment with project objectives.
• Foster collaboration and provide guidance to ensure team success.

Risk & Scope Management

• Identify potential project risks and develop mitigation strategies.
• Monitor project scope and initiate change requests when necessary to meet evolving business needs.

Stakeholder Engagement

• Build and maintain strong relationships with clients, vendors, and team members.
• Facilitate collaboration and alignment of goals across all stakeholders.

Communication & Reporting

• Provide regular updates and reports to project partners and executives.
• Maintain clear and open communication channels.

Financial Management

• Create cost models, maintain budgets, and make adjustments to meet financial goals.

Governance & Quality Assurance

• Ensure project deliverables meet quality standards and best practices.
• Maintain project documentation, including plans, status reports, and other artifacts.

Critical Thinking & Problem-Solving

• Identify and resolve project issues to maintain progress and achieve objectives.

IT Infrastructure Management

• Manage IT infrastructure project portfolios, including prioritization, reporting, and pipeline management.
• Lead IT rationalization projects for consolidating data centers.
• Collaborate with architecture teams to ensure optimal performance, maintenance, and security.

Change Management

• Implement project-related changes in 24x7 production environments.

Qualifications

Education & Certifications

• Bachelor’s degree in a related field or equivalent work experience.
• Project Management Professional (PMP) certification is an asset.

Experience

• Minimum of 10 years of experience managing infrastructure projects with large budgets and complex solutions.
• Demonstrated expertise in IT service, infrastructure, and support process redesign and documentation.
• Strong knowledge of IT infrastructure/data center technologies, including server hardware, operating systems, SAN storage, networking equipment, and more.
• Experience with ITIL practices and integration of risk management into technology implementations.
• Functional understanding of data center components and integration of servers, storage, and networking technologies.

Technical Skills

• Proficiency in tools such as MS Project, Microsoft Suite (Excel, PowerPoint, Word), Teams, SharePoint, JIRA, and Confluence.
• Strong analytical and technical vocabulary to communicate effectively with engineers and translate for business users.
• Working knowledge of IT industry hardware/software providers.

Soft Skills

• Exceptional leadership, communication, management, and interpersonal skills.
• Ability to work with stakeholders at all levels, including executives.
• Skilled at prioritizing trade-offs and navigating complex scenarios.
• Strong negotiation and decision-making abilities.

Preferred Skills

• Insurance background is an asset but not mandatory.